Returns, Cancellations & Refund Policy

Order Cancellations

Orders may be cancelled for a full refund only if production has not yet started.

If you need to cancel or change an order, please contact us as soon as possible at lina@inkscapestudio.com with your order number.

Once your wallpaper has entered production, the order can no longer be cancelled, changed, returned, or refunded for change-of-mind reasons, except where required by applicable consumer law.

Production may begin shortly after your order is placed, so we cannot guarantee that a cancellation request can be accommodated.

Made-to-Order Products

Our wallpaper and murals are printed to order rather than held as finished inventory.

Once production has begun, we do not accept returns or provide refunds because of:

Change of mind

Incorrect measurements supplied or calculated by the customer

Ordering the wrong quantity

Selecting the wrong material, size, pattern, or design

Ordering too much or too little wallpaper

Differences between colours displayed on a computer, tablet, or phone screen and the printed product

Minor colour or production variations between separately produced orders or print batches

We strongly recommend ordering an InkScape Studio sample before placing a full wallpaper order if you would like to confirm the colour, material, texture, pattern scale, and overall appearance.

Custom and Personalized Orders

Wallpaper or murals produced to custom dimensions, custom scale, custom colour requirements, personalized specifications, or other non-standard customer requirements are made specifically for that customer.

These products cannot be returned or refunded for change-of-mind reasons once production has begun, subject to any rights that cannot legally be excluded under applicable consumer protection laws.

Damaged, Defective or Incorrect Orders

Please inspect your wallpaper as soon as possible after delivery and before cutting, pasting, installing, or otherwise altering it.

If your order arrives damaged, contains a manufacturing defect, or you receive a product different from what you ordered, please contact us promptly at lina@inkscapestudio.com.

Please include: your order number; a description of the issue; clear photographs showing the problem; photographs of the packaging if the shipment arrived damaged; and photographs of the product labels where applicable.

We will review the issue and, where appropriate, arrange a replacement, reprint, partial refund, or refund.

Do not return damaged or defective wallpaper unless we instruct you to do so. If we require the product to be returned, we will provide return instructions and the appropriate return address.

Nothing in this policy limits any statutory rights you may have in relation to faulty, damaged, incorrectly supplied, or misdescribed goods.

Installation

Please check all rolls or panels before installation.

If you believe there is a printing, colour, alignment, material, or manufacturing issue, stop installation and contact us before proceeding further.

Installing, cutting, trimming, gluing, or otherwise altering wallpaper may make it more difficult for us to assess a reported problem.

This does not affect any statutory rights that cannot legally be excluded.

Colour and Screen Variations

Colours displayed on screens can vary significantly depending on monitor calibration, brightness, device type, lighting conditions, and display technology.

For this reason, a difference between the colour displayed on your screen and the physical printed wallpaper is not, by itself, considered a manufacturing defect.

We strongly recommend purchasing a sample before ordering a full installation.

Separate Orders and Print Batches

Wallpaper ordered at different times may be produced in different print batches. Small variations in colour may occur between batches.

If you require additional wallpaper for an existing installation, please contact us before ordering so we can advise you where possible.

Exchanges

Because our products are made to order, we do not offer conventional exchanges once production has started.

If your order has not yet entered production, please contact us immediately and we will determine whether the order can still be changed.

If a product is defective, damaged, or incorrectly supplied, we will work with you to determine the appropriate resolution.

European Union and United Kingdom Customers

Certain made-to-measure, personalized, bespoke, or customer-specific products may be exempt from statutory cooling-off or change-of-mind cancellation rights under applicable consumer law.

However, not every product that is produced after an order is placed necessarily qualifies for such an exemption.

Where mandatory consumer cancellation, return, guarantee, or conformity rights apply to your purchase, those statutory rights take precedence over this policy.

This policy does not limit your legal rights in relation to defective, damaged, misdescribed, or incorrectly supplied products.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow your bank, credit card provider, Shopify Payments, PayPal, or other payment provider additional time to process and post the refund after it has been issued.

Unauthorized Returns

Please do not send products back without contacting us first.

Packages returned without prior authorization may not be accepted, particularly because damaged or defective product claims may not require the wallpaper to be physically returned.

Contact Us

For cancellations, damaged orders, defects, production issues, or questions regarding this policy, please contact:

InkScape Studio — Email: lina@inkscapestudio.com