Shipping Policy

Production Time

Our wallpaper and murals are produced on demand rather than held as pre-printed inventory.

Standard production normally takes approximately 3–5 business days before an order is ready to ship.

Production times are estimates and may occasionally be longer during busy periods, holidays, unusually large orders, custom orders, or circumstances outside our control.

Business days do not include weekends or public holidays.

Shipping & Delivery Time

Once your order has completed production and has been shipped, estimated delivery is generally 5–10 business days after dispatch.

This means that a typical order may take approximately 8–15 business days from the date of purchase to delivery: approximately 3–5 business days for production, and approximately 5–10 business days for shipping after dispatch.

These times are estimates and are not guaranteed delivery dates.

Your location, customs processing, courier delays, weather, public holidays, and other circumstances outside our control may affect delivery times.

Made-to-Order Fulfillment

InkScape Studio wallpaper and murals are made to order and may be printed, packed, and shipped directly to you by one of our specialist production partners.

Your package may therefore originate from one of our production facilities rather than from the InkScape Studio business address.

This allows us to produce each order specifically for you and ship it directly from the production facility.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

If you have not received your order within the expected delivery period, please contact us at lina@inkscapestudio.com with your order number.

Shipping Costs

Shipping charges, where applicable, are displayed during checkout before you complete your purchase.

Shipping costs may vary depending on delivery destination, order size and weight, product type, and the shipping method available for your destination.

Any shipping price displayed and accepted at checkout forms part of your order total.

International Shipping

InkScape Studio products may be shipped internationally.

International shipments may be subject to customs inspections, import procedures, duties, taxes, brokerage charges, or other fees imposed by the destination country.

Unless specifically stated during checkout, any import duties, customs charges, local taxes, or similar charges imposed by the destination country are the responsibility of the customer.

Customs processing may also cause delivery delays that are outside the control of InkScape Studio and the shipping carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your name, street address, apartment or unit number, city, province, state or region, postal or ZIP code, country, and telephone number where requested.

If you notice an error in your shipping information, contact us immediately at lina@inkscapestudio.com.

Because our products enter production shortly after an order is placed, we cannot guarantee that an address can be changed once production or fulfillment has begun.

InkScape Studio is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if an order must be resent because incorrect delivery information was provided.

Delivery Delays

Delivery dates provided by InkScape Studio or the shipping carrier are estimates.

Once an order has been dispatched, shipping can occasionally be delayed because of circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, transportation disruption, public holidays, labour disruption, incorrect delivery information, local delivery restrictions, and events of force majeure.

A carrier delay does not automatically mean that a shipment has been lost.

If your tracking information has not updated for an extended period, please contact us and we will assist in investigating the shipment.

Lost Packages

If tracking indicates that your shipment may have been lost in transit, please contact us at lina@inkscapestudio.com.

We will review the shipment information and, where appropriate, work with the carrier or production partner to investigate the delivery.

If a package is confirmed as lost in transit, we will determine the appropriate resolution, which may include a replacement or refund.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location, check with other members of your household, check with neighbours where appropriate, check reception, concierge, mailroom or building management, and contact the shipping carrier using the tracking information provided.

If you still cannot locate the package, contact us at lina@inkscapestudio.com and we will assist where possible.

Damaged Shipments

Please inspect your package and wallpaper when it arrives.

If your package or wallpaper arrives damaged, please contact us promptly at lina@inkscapestudio.com and include your order number, photographs of the shipping packaging, photographs of any visible damage, photographs of the affected wallpaper, and photographs of product or shipping labels where available.

Please retain the original packaging until the issue has been reviewed, as the carrier may require photographs or additional information.

Damaged, defective, or incorrectly supplied wallpaper is handled in accordance with our Returns, Cancellations & Refund Policy.

Multiple Packages

Depending on the size and contents of your order, products may occasionally be shipped in more than one package.

Packages from the same order may arrive separately or on different days.

Where separate tracking numbers are available, they may be provided for each shipment.

Planning Your Installation

We strongly recommend that you do not schedule an installer or begin preparation that depends on a fixed installation date until your complete wallpaper order has arrived and you have inspected it.

Shipping and production dates are estimates, and InkScape Studio cannot accept responsibility for installer fees, appointment costs, project delays, or other consequential expenses resulting from an order arriving later than an estimated delivery date.

Contact Us

For questions regarding production, shipping, tracking, or delivery, please contact InkScape Studio at lina@inkscapestudio.com.